About: Servecalls

Recent Posts by Servecalls

Conversation is King

We manage conversations, not sales numbers – the conversations get the sales. We manage quality not AHT, ensuring the quality is right results in the right AHT with compliance always achieved. Most contact centres are starting to do bits of this, we are already there.

Servecalls continue to grow

Servecalls, founded in November 2010 are continuing to grow in what continues to be a very tough and competitive market. CEO Matthew Kemp says “To be so young and to have clients coming to us is testament to how seriously we take our job and how well we execute. Everyone is looking for that USPContinue Reading

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