Services

Servecalls provides a complete range of contact centre services for companies wanting to improve performance whilst keeping costs low, such as:

  • B2B

  • B2C

  • Sales

  • Retention

  • Telemarketing

  • Customer Services

  • Back office Services

  • Market Research

For both inbound and outbound campaigns we can successfully utilise:

  • Email

  • Chat

  • SMS

  • Whitemail

  • Calls

  • We also carry fax as an inbound service.

We pride ourselves on offering a truly unique offshore contact centre business model encompassing all elements of traditional inbound and outbound activities; supporting all verticals including financial services, media, retail, telecoms, utilities, leisure, travel, services and public sector.

With Servecalls as your partner, you can be assured that we will not rest until we meet or exceed your targets throughout every campaign. We are confident in our ability; our tried and tested approach will deliver the results that you require and have already reset the benchmarking for our existing clients.

We manage conversations and quality, not results – the conversations get the results. We focus on quality not Average Handling Time(AHT), ensuring the quality is right results in the right AHT with compliance always achieved. Most contact centres are starting to realise this, we are already there.

Our approach could be deemed as being a new successful hybrid contact centre solution that encompasses all the low cost benefits of offshoring with the performance that has only typically been achieved by successful and expensive onshore providers.

Our detailed customised suite of reports help our clients understand their customers in greater detail enabling them to make more informed and better management decisions.

Our current clients are ambitious brands, wishing to provide first class customer operations aligned to sales and retention. We’re unique, proactive and responsive and a trusted partner that is relied upon and consulted with for each and every decision from product proposition, positioning through to forecasting. We offer the service you desire at true value for money.

  • Our People

    An organisation is only as good as its key personnel and the training and competency of its staff. Consequently, people are at the heart of our business. We invest in...

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  • Our Ethos

    Anyone with experience in the contact centre industry either directly or as a customer will know that there are few companies offering first class service. The stories are endless of...

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  • Our Capabilities

    Retentions / Anti-Churn campaigns: Inbound Retentions Outbound Retentions Credit Management / Winback Sales: Inbound and Outbound Sales...

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  • Our Technology

    With a unique package of best of breed solutions, Servecalls gives you access to world leading technologies that offer: Cloud Based Technology OR Traditional ...

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