Richard Sweeney, General Manager at Premier Sports

“We asked Servecalls to take over the running of all contact centre operations in November 2011. This included handling all calls, emails and fulfillment. In less than 2 months, Matthew and his team not only took over the running of these functions, he improved performance across each and every KPI, suggested and implemented major enhancements to our credit management process such that our subscriber numbers have increased as has our ARPU and debt has more than halved. We are amazed by the results achieved and how the relationship works so well which is even sweeter when you consider Servecalls have also lowered our running costs.”

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